# Privacy Policy

Last updated: 6/6/2020

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://cloudemdr.com (the “Site”).

Your privacy is important to us, and we mean it.

Therapy is and should remain a private matter that no person or third-party needs to know about. Therefor, your privacy is important to us. It’s our policy to respect your privacy regarding any information we may collect from you across our website,

# Clients

Cloud EMDR is used for therapy and therefor deals with clients and patients as well as with therapists. We never collect any information from our clients. This means we will never ask clients’ names, addresses or any other information. The clients only interaction with the site is that they can view the therapy session and click “Start Session”.

# Personal Information that we collect

When you visit the site for any other purpose than to join a session we don’t consider you a cliënt. When you visit the Site, we only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Subscription Information.”

# How do we use your personal information?

We use the Subscription Information that we collect generally to fulfill any subscriptions/services purchased through the Site (including processing your payment information, and providing you with invoices and/or order confirmations).

Additionally, we use this Subscription Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Give refunds when applicable.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

# Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an purchase through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

# Data retention

We only retain collected information for as long as necessary to provide you with your requested service. When you purchase a service through the Site, we will maintain your Subscription Information for our records unless and until you ask us to delete this information.

# Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

# Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal@cloudemdr.com or by mail using the details provided below: Lampongstraat 14H, Amsterdam, NH, 1094AV, Netherlands